FAQs
Here are answers to some frequently asked questions about our services. For more information, please reach out.
What courses do you offer?
We provide a variety of security-related training programs, including:
Level 2 Security Officer
Level 2 Door Supervisor
Level 2 CCTV Operator
Level 3 Emergency First Aid at Work
Level 3 First Aid at Work
Which Awarding Body are you accredited by?
We are accredited by Highfield Qualifications, a recognised awarding body in the security
industry.
Are your courses accredited?
Yes, all our training programs are fully accredited by industry-recognized security regulatory
bodies, ensuring compliance with legal and professional standards.
Who can enrol in these courses?
Our courses are designed for both beginners and experienced professionals seeking to
enhance their skills. Whether you are new to the security industry or looking to advance
your career, we have the right training program for you.
What is the duration and cost of your courses?
Door Supervisor Training
Duration: 6 days
Schedule: Monday to Saturday
Exam Format: Multiple-choice questions
Number of Exams: 4
Cost: £350 (includes a free First Aid course)
Start/finish times: for all courses are 9.30am – 5.30pm
Door Supervisor Refresher Course
Duration: 3 days
Start/finish times: for all courses are 9.30am – 5.30pm
Exam Format: Multiple-choice questions
Number of Exams: 3
Cost: £180 (includes a free First Aid course)
CCTV Operator Training
Duration: 3 days
Start/finish times: for all courses are 9.30am – 5.30pm
Exam Format: Multiple-choice questions
Number of Exams: 2
Cost: £220
Do you offer online courses?
No, all our training programs are conducted in person to ensure hands-on learning and
practical experience.
Will I receive a certificate upon course completion?
Yes, upon successfully completing your course, you will receive a certification accredited by
Highfield Qualifications, recognized within the security industry.
Do you provide job placement assistance?
Yes, Job placement opportunity after SIA Badge has been granted.
What are the entry requirements for your courses?
Entry Requirements for Our Courses:
Applicants must be 18 years of age or older.
Valid ID and proof of address are required.
You must be available and punctual for all scheduled days of the course you choose.
How can I enrol in a course?
To enrol, please contact us via our website, phone, or visit our training centre. Our team will
guide you through the registration process and provide further details.
Is a criminal background check required for enrolment?
For certain courses, such as Security Guard Training, a background check may be required in
accordance with industry regulations.
Do you offer instalment payment options?
Yes, we provide flexible payment plans, including instalment options for select courses.
Please contact us for more details on available payment plans.
Do you provide support for learning difficulties?
Yes, we are committed to ensuring all our students have an equal opportunity to succeed.
Please speak to a member of our admin team to discuss the support options best suited to
your needs.
What happens if I fail an exam?
We have an overall pass rate of 95%. However, if a learner does not pass an exam, they will
have the opportunity to resit the exam unit. The first two resit attempts are free. After that,
a £50 fee applies for each additional resit.
Where is your centre located?
Our training centre is located in Broadstairs, CT10 2RZ, at the rear of Nelson College.
Is there parking available?
Yes, we offer free parking directly outside the centre.
